AusOffice Supplies Terms and Conditions

Last updated: 06/06/2026

These Terms and Conditions ("Terms") govern your use of the website ausofficesupplies.com.au (the "Site") and all related services, corporate sales, products, and information provided by AusOffice Supplies ("we," "us," or "our").

By accessing or using our Site, opening a business account, or purchasing products, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Site or services.

1. General

• Company Details: We are AusOffice Supplies, operating in Queensland, Australia. You can contact us by email at [email protected] or by phone at 0414 327 045.

• Changes to Terms: We reserve the right to update or modify these Terms at any time to accommodate changes in our product inventory, digital storefront infrastructure, or shifting Australian commercial regulations. We will post the revised Terms on our Site and update the "Last updated" date. Your continued use of the Site after any changes indicates your acceptance of the new Terms.

• Eligibility: Our services are intended for individuals who are at least 18 years old and valid corporate entities. If you are ordering on behalf of a business, company, or educational facility, you warrant that you have the authority to bind that entity to these Terms.

2. Australian Consumer Law (ACL)

Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any non-excludable statutory rights or consumer guarantees you possess under the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law (ACL).

• Consumer Guarantees: Where you purchase goods or services as a "consumer" under the ACL, our products come with guarantees that cannot be excluded under Australian law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

• Commercial / B2B Purchases: If you are purchasing commercial-grade office machinery, bulk office fit-outs, or equipment that falls outside the personal, domestic, or household use definition of the ACL, our liability for a breach of a non-excludable condition or warranty is strictly limited to the replacement of the goods, the supply of equivalent goods, or the cost of repairing the goods.

3. Products, Brand Information, and Pricing

• Product Specifications: We strive to display accurate product data, including manufacturer descriptions, stock codes, consumable compatibility lists (e.g., ink/toner cartridges), and images. However, minor variations in packaging, outer shell finishes, or technical revisions by our manufacturers may occur.

• Availability: All items—including paper stocks, office machines, stationery, and technology—are subject to availability. We reserve the right to discontinue any line of products or limit order quantities at our discretion.

• Pricing & GST: All prices displayed on our website are in Australian Dollars (AUD) and are inclusive of Goods and Services Tax (GST) unless explicitly noted otherwise. Prices are subject to sudden shifts based on distribution costs and market supply.

• Genuine Pricing Faults: In the event that an office asset or bulk inventory line is listed at an incorrect price due to a system integration error, manual catalog mistake, or automated datafeed malfunction, we reserve the right to decline or cancel the order. This applies even if an automated payment receipt or invoice confirmation has already been sent. If we cancel your order due to a genuine pricing error, a full refund will be processed immediately.

4. Orders and Payment

• Contract Formation: Placing an order via our online checkout represents an offer to buy. A binding contract is only formed once your payment has cleared and you receive a formal shipment or invoice dispatch notice from our system.

• Payment Processing: We accept payment via major credit cards (Visa, Mastercard) and PayPal. All payment details supplied must be valid, complete, and legally authorized.

• Order Cancellation & Safety Checks: We reserve the right to refuse or cancel any order for reasons including restricted warehouse stock, delivery address anomalies, or orders flagged by our transaction filters as potentially fraudulent or unauthorized.

5. Shipping and Returns

• Shipping & Freight Handling: Delivery terms vary significantly based on order volume, weight (e.g., bulk office paper crates or ergonomic furniture), and regional delivery zones. Please read our standalone Shipping Policy for full details regarding courier expectations, transit insurance, and delivery access requirements.

• Returns, Refunds, and Shortages: Please refer to our separate Refund and Return Policy for processing instructions regarding faulty items, missing boxes from multi-item freight drop-offs, or change-of-mind return allocations.

6. Intellectual Property

• Site Property: All layout styles, search functionalities, directory logic, custom brand structures, graphics, text, and native media assets on ausofficesupplies.com.au are protected by Australian and international copyright laws and belong exclusively to AusOffice Supplies or our respective platform developers.

• Third-Party Trademarks: This Site features product listings and directories detailing various third-party brands, manufacturer logos, and proprietary names. All such trademarks remain the property of their respective owners and are utilized strictly for descriptive and retail orientation purposes.

7. User Accounts

• Account Confidentiality: If you register an account to manage recurring office orders, track invoices, or handle staff purchasing privileges, you must safeguard your login passwords securely.

• Operational Indemnity: You accept liability for all corporate or individual transactions that occur through your active user account. We reserve the right to freeze accounts, remove unauthorized users, or suspend active orders if we identify irregular account activity.

8. Disclaimer and Limitation of Liability

• Service Delivery: Our digital portal and automated brand grids are provided on an "as-is" and "as-available" basis. We do not warrant that our store catalog will run without minor connection dropouts, browser script hitches, or complete exemption from internet malware or server downtime.

• Limitation of Liability: To the maximum extent permitted by Australian law, AusOffice Supplies, its directors, and its agents will not be liable for any direct or indirect commercial losses, workplace downtime, loss of business data, or transactional friction stemming from your use of this Site or products bought through it.

• Office Equipment Configuration: We are not responsible for software compatibility or configuration hurdles involving advanced office equipment (such as networked managed print systems or security hardware) unless we have specifically contracted to install those items for you under a separate written agreement.

9. Privacy

We take the collection and storage of your personal and corporate transaction records very seriously. Please review our formal Privacy Policy to understand our storage frameworks, security measures, and compliance with the Australian Privacy Principles.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Queensland, Australia. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Queensland and the federal courts of the Commonwealth of Australia.

11. Contact Us

If you have any questions, corporate account inquiries, or legal notes regarding these Terms, please contact us at:

• Email: [email protected]

• Phone: 0414 327 045