AusOffice Supplies Privacy Policy
About this Notice
We respect your privacy. At AusOffice Supplies, our mission is to be the trusted destination for businesses and individuals to find the office equipment, stationery, and imaging consumables they need to stay productive. Protecting the information we collect is a fundamental part of providing a reliable shopping experience.
Our approach to privacy is based on three principles:
• Utility: We only collect and use information required to process your orders and provide high-quality office solutions.
• Care: We share your information only with authorized service providers (such as shipping partners) who help us fulfill your orders.
• Respect: We will never sell your personal data. We only send marketing updates with your express consent, and you can opt-out at any time.
Who we are
This policy applies to AusOffice Supplies (ausofficesupplies.com.au) and our associated marketplace storefronts.
How we collect your personal information
We typically collect information directly from you when you:
• Visit our website or marketplace stores (eBay, Bunnings).
• Place an order for office furniture, stationery, or consumables.
• Create a customer account for recurring business orders.
• Contact us via phone, email, or online chat for product inquiries or quotes.
What personal information we collect
The information we collect depends on your interaction with us:
• Account Registration: Name, business name (if applicable), email address, and phone number.
• Ordering: Contact information and delivery addresses.
• Financial Information: Securely processed payment details for transactions and credit applications where applicable.
• Digital Interaction: We use cookies and tracking technology to understand device information (IP addresses) and site behavior to improve your browsing experience.
How we use your personal information
Your information is mainly used to ensure efficient processing of office supply orders, including:
• Fulfilling orders and coordinating multi-item deliveries.
• Managing warranties, returns, and product recalls with manufacturers (e.g., HP, Canon, Brother).
• Personalizing your experience by identifying products relevant to your business needs.
• Complying with Australian Consumer Law and tax obligations.
Marketing & Communications
We do not send unsolicited "spam." If you choose to receive our newsletter, we may send updates on office furniture sales or ink/toner promotions. All communications include a clear "Unsubscribe" link, or you can contact [email protected] to be removed.
Who we share your information with
We share data only with partners necessary for our business operations:
• Delivery Partners: To ensure your office supplies reach your door.
• Suppliers: To assist with high-volume orders, direct-ship items, or warranty support.
• Authorized Technology Partners: To secure our website and process data analytics to improve our product range.
• Professional Services: Accountants or legal advisors for legitimate business needs.
Security: Keeping your information safe
We take all reasonable steps to keep your information secure:
SSL Encryption: We use Secure Sockets Layer (SSL) technology to protect sensitive data like credit card numbers during checkout.
Data Access: Access to personal information is restricted to authorized employees who need it to perform their roles (e.g., shipping or billing).
Third-Party Security: Our partners are vetted to ensure they maintain the same high level of care for your data that we do.
Access and Correction
You have the right to access, correct, or request the deletion of your personal information.
Self-Service: Log in to your "Account Information" on our website to update your details.
Requests: Email [email protected] to request data deletion or further assistance.
How to contact us
For any privacy-related concerns or questions, please contact our Privacy Officer:
Email: [email protected]
Attention: Privacy Officer
Location: Bribie Island, QLD, Australia
Changes to this policy
If we change our privacy practices, we will update this page to ensure you are always aware of how we handle your information.
Last Updated: May 2026