AusOffice Supplies: Refund and Return Policy

At AusOffice Supplies, we aim to keep your workspace running smoothly. Our policies are designed to be straightforward and fully compliant with Australian Consumer Law (ACL).

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 A product has a major failure if it:

• Is significantly different from the description or sample.

• Is substantially unfit for its common purpose and cannot be made fit within a reasonable time.

• Is unsafe.

• Is a product you would not have bought if you had known about the problem.

Faulty, Damaged, or Incorrect Items

If an item arrives faulty, damaged, or is incorrect, please notify us within 30 days of delivery.

• Reporting: Contact us at [email protected] or 0414 327 045.

• Imaging Consumables: For faulty ink or toner cartridges, please provide a printed "Supply Status Page" or photos of the print defect to help us expedite a replacement with the manufacturer.

• Transit Damage: Please report physical damage within 2 business days of receipt to assist with courier claims.

Change of Mind Policy

Please choose your office supplies carefully. Aus Office Supplies does not generally offer refunds for "change of mind" or incorrect selection.

• Consumables Exception: We cannot accept returns for any ink, toner, or software if the factory seal has been broken or the packaging is damaged, as these items cannot be resold.

• Furniture/Bulky Items: Returns for large office furniture items are subject to a assessment and may incur significant return freight costs at the customer's expense.

Return Conditions & Process

To initiate a return for a valid claim:

• Return Authority (RA): You must contact us to receive an RA number before sending any items back.

• Condition: Items must be in original condition with all packaging, manuals, and accessories included.

• Restocking Fees: For approved non-faulty returns, a restocking fee of up to 20% may apply to cover shipping, administrative and warehouse handling costs.

• Refunds: Once the warehouse confirms the return, refunds are processed to the original payment method within 5 business days.

Return Shipping

• Faulty Goods: Aus Office Supplies will cover the cost of return shipping or provide a prepaid label for confirmed faulty or incorrect items.

• Other Returns: The customer is responsible for the cost and risk of returning items for all other authorized reasons. We recommend using a tracked service.

Fulfillment & Collection Notice

Direct Warehouse Dispatch:

To provide the widest range of stationery and equipment, our products are shipped directly from specialized commercial warehouses across Australia.

• No Public Showroom: Our administration office on Bribie Island does not hold stock and is not open for browsing.

• Pickups: In-person collection is not available unless a specific prior arrangement has been made for specialized commercial equipment.

Changes to this policy