ausoffice supplies Refund and Return Policy

 

 

Your Rights Under Australian Consumer Law

 

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). As a customer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A product has a major failure if it:

• is significantly different from the description or demonstration model
• is substantially unfit for its purpose and cannot be made fit within a reasonable time
• is unsafe
• would not have been bought by a reasonable consumer if they had known about the problem

 

Faulty, Damaged, or Incorrect Items

 

If you receive an item that is faulty, damaged during transit, or is incorrect and not as described, please contact us within 30 days of receiving your order. We will work with you to arrange a suitable remedy, which may include a refund, replacement, or repair, in line with your rights under the ACL.

To report an issue, please contact us via email at [email protected] or by phone at 0414 327 045.

 

Change of Mind

 

Please choose your products carefully. We do not offer refunds or exchanges for "change of mind" purchases. This policy applies to all products and is in line with Australian Consumer Law. If you have any questions about a product before you buy it, please contact us for assistance.

 

Return Conditions and Process

 

To initiate a return for a valid claim under the ACL, please follow these conditions:

• You must provide proof of purchase, such as your tax invoice or order confirmation.
• The item must be returned in its original condition, including all packaging, cables, manuals, and accessories.
• In some cases, a restocking fee may apply if required by our suppliers. We will inform you of any applicable fees during the return process.
• Once your return is approved, refunds will be issued to your original payment method within 5 business days.

 

Return Shipping

 

• If an item is faulty or incorrect, AusOffice Supplies will cover the cost of return shipping.
• For any other approved returns, you are responsible for the return shipping costs.

 

Direct from Warehouse Products

 

Please be aware that most of our products are shipped directly from our supplier warehouses. Because of this, items are generally not available for in-person pickup unless you have made a specific prior arrangement with us. Our office and warehouse locations are not open to the public for general pickup or browsing.